客房服务流程-铺床流程

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课程介绍

打扫客房的流程:

The procedure of cleaning cabin

  1. 事前准备工作

Preparation before start work

  1. 手推车和一些清洁用具

Trolley and cleaning tools

  1. 先从自己的布草间推出手推车,在我们的手推车里,(在邮轮上我们一般会有3个手推车,布草推车,垃圾推车,杯子推车)需要准备干净的布草例如床单,被套,枕套;干净的毛巾像手巾,面巾,浴巾,地巾;一些物品像沐浴露,洗发露,香皂,消毒药片,垃圾袋,拖鞋,浴帽;还需要准备干净的杯子,牙膏,牙刷,刮胡刀,茶叶,糖等等

From our locker push the trolleyIn our trolley,(on board we have three trolley linen trollery garage trolleyglass trolley),there are clean linen for examplebed sheet bed coverpillow caseclean towels like hand towelface towelbath towel math towelsome  Magazzino such as shower gelshampposoapChlorinesmall plastic slippershower cap also need prepare clean glasstoothbrushtoothpasteshavertea sugar and so on.

  1. 清洁用具包括吸尘器,拖把,消毒药片和水桶(在邮轮上有三种桶,消毒桶,抹尘清水桶,拖把水桶)。清洁不同的器皿需要用不同的清洁药水和抹布。(邮轮上有玻璃清洁药水,金属清洁药水,空气清新剂,厕所清洁药水)。

Cleaning tools including vacuum,mop,Chlorine and bucket(on cruise,there are three bucket,sanitize bucket,clean water bucket,mop bucket).cleaning different vessel needs different chemical and different rags.on ship there is glass chemicalHBquilt escape chemicaltoilet chemical.

  1. 开始打扫房间(如何做床)

Start to clean the room how to make the bed

  1. 先敲门三次,同时说“客房服务员”

knock the door first three times and say housekeeping

  1. 若客人在房间开门,询问客人是否现在打扫房间,如果是直接进入房间打扫,若不方便,稍后再打扫房间。(我们会有一张卡片,一面是D”它代表请勿打扰,不能打扫房间,另外一面是“C”看到它代表清扫房间。)

If the guesst in the room and open the doorask whther cleaning the room now or notif there isgo enter the room and cleaning if its not convenientcleaning the room later。(we will have a card one side is D”,it stands for dont disturbanother side is C”,it stands for cleaning the room.

若客人不在房间,打开门,固定住门,开始做床。

If there is no guest in the roomopen the door and lock itstart to make the bed.

  1. 整理床的步骤:

The steps of making bed

  1. 撤掉所有脏的床单,被套,枕头套

Withdraw all dirty linen like bed sheet bed cover pillow case

2.   铺床:
(一)将床拉离床头板
   1、弯腰下蹲,双手将床架稍抬高,然后慢慢拉出。
   2、 将床拉离床头板约50厘米。

3、 注意将床垫拉正对齐。
      bedding:

iPull the bed away from the headboard

1. Bend down and squat, lift the bedstead slightly with both hands, then pull out slowly.

2. Pull the bed about 50cm from the headboard.

3. Pay attention to pulling the mattress into alignment.

 

二)铺垫单
   1、开单:用手抓住床单的一头,右手将床单的另一头抛向床面,并提住床单的边缘顺势向右甩开床单。
   2、打单:将甩开的床单抛向床头位置,将床尾方向的床单打开使床单的正面朝上,中线居中。
手心向下抓住床单的一边,两手相距约80-100厘米。将床单提起,使空气进到床尾部位,并将床单鼓起,在离床面约70厘米高度时,身体稍向前倾,用力打下去。当空气将床单尾部推开的时候,利用时机顺势调整,将床单往床尾方向拉正,使床单准确地降落在床垫的正确位置上。甩单必须一次性到位,两边所落长度需均等。
   3、包角:包角从床尾做起,先将床尾下垂部分的床单掖进床垫下面,包右角,左手将右手侧下垂的床单拉起折角,右手将右角部分单掖入床垫下面,然后左手将折角往下垂拉紧包成直角,同时右手将包角下垂的床单掖入床垫下面。包左角方法与右角相同,但左右手的动作相反。床尾两角与床头两角包法相同。

(ii) matting sheet

1. Billing: hold one end of the sheet with your hand, throw the other end of the sheet to the bed with your right hand, and lift the edge of the sheet to the right.

2. Make an order: throw the sheets to the head of the bed and open the sheets at the end of the bed so that the front of the sheets is facing up and the middle line is centered.

Hold down one side of the sheet with your palms about 80 to 100 centimeters apart.Lift the sheet up, let the air into the back of the bed, and inflate the sheet out. When about 70 cm above the bed, lean forward slightly and hit hard.When the air pushes the back end of the bed sheet away, use the opportunity to adjust to the situation, pull the sheet toward the end of the bed, so that the bed sheet accurately landed in the correct position of the mattress.The dumping order must be in place once, and the length of both sides should be equal.

3, Angle: the Angle start from the end of the bed, the first will be the end of the bed sagging sheet tucked into the mattress, package right corner, left hand will play an Angle of the right hand side of the bed, right hand right corner part list tucked into the mattress, and then the left hand pull Angle to prolapse of tightly packed into a right Angle, at the same time, the right hand will be drooping Angle sheet tucked into the mattress.The method of the left corner is the same as that of the right corner, but the action of the right and left hand is opposite.The two corners of the bed end and the two corners of the bed are the same.

三)装被套
   1、把被褥两角塞进被套两角并系好带固定。双手抖动使被褥均匀地装进被套中。再把外

面两角固定。
   2、被套正面朝上,被套口位于床尾长的部分向内。平铺于床上,床头部分开与床头齐,四周下垂的尺度相同,表面要平整。
   3、把床头部分的被套翻至30公分处床尾部分的被套包角。
(四)套枕套
   1、将枕芯平放在床上。
   2、两手撑开枕袋口中,并往枕芯里套。
   3、两手抓住袋口,边提边抖动,使枕芯全部进入枕袋里面。
   4、将超出枕芯部分的枕袋掖进枕芯里,把袋口封好。
   5、被压处朝上压倒的朝下,枕套口与床头柜是相反的方向。
   6、套好的枕头必须四角饱满、平整,且枕芯不外露。
Install bedding cover

1. Insert the two corners of the bedclothes into the two corners of the bedcover and fasten them with the belt.Both hands shake the quilt evenly into the quilt cover.Let's fix the outside corners.

2. The quilt cover is facing upward, and the quilt cover mouth is located at the end of the bed, and the long part is facing inward.Spread on the bed, the head of a bed part open and the head of a bed is even, the scale of all sides droop is same, the surface wants level off.

3. Turn the cover of the head of the bed to 30cm and the cover Angle of the end of the bed.

()  pillowcase

1. Lay the pillow flat on the bed.

2. Open the neck of the pillow bag with both hands and cover it in the pillow core.

3. Hold the mouth of the bag with both hands and shake while lifting, so that all the pillow core goes into the pillow bag.

4. Tuck the pillow bag beyond the core into the core and seal the mouth of the bag.

5. The pressing place is facing up and down, and the pillow cover mouth and bedside table are opposite directions.

6. The pillow with a good cover must be round and smooth, and the pillow core is not exposed.

 枕头
   1、两个枕头放置居中。
   2、放好的枕头距床两侧距离均匀。
(六)将床复位
弯腰将做好的床慢慢推进床板下,但要注意勿用力过猛。
(七)外观
看一看床铺得是否整齐美观,对做得不够的地方进行最后整理,务必使整张床面挺括美。
(八)总体印象
操作要做到快、巧、准。

The pillow

  1. Place two pillows in the center.

2. Place the pillow evenly from both sides of the bed.

Restore the bed

Bend over and push the bed under the bed, but be careful not to push too hard.

(7) appearance

Take a look to see if the bed is in order and beautiful, and make a final arrangement of the insufficient places. Make sure the whole bed is clean and clean.

(8) general impression

The operation should be fast, skillful and accurate.

 

课程目标
  • 目标
  • 手把手教你如何铺床
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